Contact Centre Questionnaire
Thank you for interacting with SARS through our Contact Centre Channel. Please rate your Contact Centre Experience:
On a scale of 1 to 7, where 1 is extremely easy and 7 is extremely difficult: How easy was it for you to receive the service you wanted at a SARS Contact Centre?
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
On a scale of 1 to 10, where 1 is dissatisfied and 10 is very satisfied: How satisfied were you with the service you received from SARS Contact Centre?
Very dissatisfied
1
2
3
4
5
6
7
8
9
10
Very satisfied
Very dissatisfied
1
2
3
4
5
6
7
8
9
10
Very satisfied
On a scale of 1 to 10, where 1 is unacceptable and 10 is excellent: How would you rate your overall experience with the SARS Contact Centre?
Unacceptable
1
2
3
4
5
6
7
8
9
10
Excellent
Unacceptable
1
2
3
4
5
6
7
8
9
10
Excellent
How can SARS improve Contact Centre service?
