eFiling Research Questionnaire
Thank you for submitting your return on eFiling. Please rate your eFiling experience:
Please select Age group
Please select
15-24
25-44
45-64
65+
Did you complete and submit the return yourself?
Yes
No
If no, who completed the return on your behalf?
Please select
Tax Practitioner/Accountant
Colleague
Friend/Family member
Other (please specify on the next question)
Please specify if you chose Other on the previous question
Why did you decide to have this person complete and submit your return on your behalf?
Where did you submit your return?
Please select
At work
Home
Internet café
Branch self service
Were you able to login without having to reset/request your password?
Please select
Yes
No, I reset via the website
No, I reset via the Contact Centre
Was your return selected for audit/verification?
Yes
No
On a scale of 1 – 7, where 1 is extremely easy and 7 extremely difficult, please rate how easy was it to find your 2018 tax return?
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
On a scale of 1 – 7, where 1 is extremely easy and 7 extremely difficult, please rate how easy was it to understand the wizard questions when creating your return?
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
On a scale of 1 – 7, where 1 is extremely easy and 7 extremely difficult, please rate how easy was it to understand the content/sections of your tax return?
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
On a scale of 1 – 7, where 1 is extremely easy and 7 extremely difficult, please rate how easy was it to understand your assessment outcome (ITA34)?
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
Extremely easy
1
2
3
4
5
6
7
Extremely difficult
On a scale of 1 to 10 where 1 is not satisfied and 10 is completely satisfied, how satisfied were you with eFiling?
Very dissatisfied
1
2
3
4
5
6
7
8
9
10
Very satisfied
Very dissatisfied
1
2
3
4
5
6
7
8
9
10
Very satisfied
On a sale of 1 to 10 where 1 is not at all likely and 10 very likely, how likely are you to recommend eFiling to a friend/colleague?
Unlikely
1
2
3
4
5
6
7
8
9
10
Extremely likely
Unlikely
1
2
3
4
5
6
7
8
9
10
Extremely likely
