| Description | Date Reported | Time Reported | Date Resolved | Time Resolved | Message Type | Status |
We are currently experiencing intermitted disruptions on our Customs Processing Platform in which responses (CUSRES Messages) are delayed. Traders are requested not to resubmit declaration which are awaiting responses.
Our teams are working around the clock to bring the Customs Processing Platform back to the robustness that renders responses within seconds.
| 2023-09-21 | 08:00 | 2023-09-21 | 10:30 | Issue | Resolved |
|
Some service providers are experiencing issues with supporting documents attaching successfully to cases.
| 2023-09-17 | 09:19 | 2023-09-17 | 15:37 | Issue | Resolved |
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For Customs Supporting Documents with no CUSRES 33, please resubmit
| 2023-09-16 | 04:15 | | | Information | Information |
We are currently experiencing intermitted disruptions on our Customs Processing Platform in which responses (CUSRES Messages) are delayed. Traders are requested not to resubmit declaration which are awaiting responses.
Our teams are working around the clock to bring the Customs Processing Platform back to the robustness that renders responses within seconds.
| 2023-09-13 | 09:25 | 2023-09-13 | 16:00 | Issue | Resolved |
Achieving our Vision 2024 of a smart, modern SARS with unquestionable integrity that is trusted and admired is of paramount importance. Pivotal to the delivery of our vision are our digital platforms& technology infrastructure. To provide clarity & certainty, make it easy for taxpayers & traders to comply with their obligations and building public trust and confidence, our technology assets have to demonstrate the highest levels of availability, robustness and security.
In accordance with our Vision and Strategic Objectives, which include modernising our systems to provide Digital and Streamlined online services, we are hard at work ensuring that our digital platforms & technology infrastructure are available, robust & secure, by performing regular upgrades, enhancements, and maintenance.
Considering the above, SARS Digital platform upgrades are scheduled for Friday, 15 September 2023 from 18h00 to 00h00.
During this time, you may experience intermittent service interruption on our eFiling Platform.
Customs Digital Platform will not be available during this time.
Responses (CUSRES messages) to transactions submitted during this time will be delayed, however arrival and exit management functions are available at land border posts for all released declarations and manifests.
Stakeholders are therefore urged to submit priority Goods Declarations (bills of entry) and Road Manifest by Friday, 15 September 2023 @ 17h00.
| 2023-09-13 | 07:30 | 2023-09-15 | 23:59 | Maintenance | Resolved |
12 September 2023 - Achieving our Vision2024 of a smart, modern SARS with unquestionable integrity that is trusted and admired is of paramount importance. Pivotal to the delivery of our vision are our digital platforms & technology infrastructure. In order to provide clarity & certainty, make it easy for taxpayers & traders to comply with their obligations and building public trust and confidence, our technology assets have to demonstrate the highest levels of availability, robustness and security.
Pursuant to our Vision and Strategic Objectives, which include modernising our systems to provide Digital and Streamlined online services, we are hard at work ensuring that our digital platforms & technology infrastructure are available, robust & secure, by performing regular upgrades, enhancements, and maintenance.
In light of the above, SARS Digital platform upgrades are scheduled for Tuesday 12 September 2023 from 21h00 to Wednesday 13 September2023 at 03h00.
During this time, you may experience intermittent service interruption on our eFiling Platform.
Customs Digital Platform will not be available during this time.
Responses (CUSRES messages) to transactions submitted during this time will be delayed, however arrival and exit management functions are available at land border posts for all released declarations and manifests.
Stakeholders are therefore urged to submit priority Goods Declarations (bills of entry) and Road Manifest by Tuesday, 12 September2023 @ 20h00.
| 2023-09-12 | 16:10 | 2023-09-13 | 02:45 | Maintenance | Resolved |
We are currently experiencing issues on our Customs Processing Platform in which responses (CUSRES Messages) are delayed. Traders are requested not to resubmitted declaration which are awaiting responses.
Our teams are working around the clock to bring the Customs Processing Platform back to the robustness that renders responses within seconds.
| 2023-09-11 | 12:03 | 2023-09-13 | 16:00 | Issue | Resolved |
We are currently experiencing issues on our Customs Processing Platform in which responses (CUSRES Messages) are delayed. Traders are requested not to resubmitted manifests which are awaiting responses.
Our teams are working around the clock to bring the Customs Processing Platform back to the robustness that renders responses within seconds.
| 2023-09-06 | 05:28 | 2023-09-06 | 06:46 | Issue | Resolved |
We are currently experiencing issues on our Customs Processing Platform in which responses (CUSRES Messages) are delayed. Traders are requested not to resubmitted declaration which are awaiting responses.
Our teams are working around the clock to bring the Customs Processing Platform back to the robustness that renders responses within seconds.
| 2023-09-05 | 17:13 | 2023-09-05 | 21:30 | Issue | Resolved |
31 August 2023 - Achieving our Vision2024 of a smart, modern SARS with unquestionable integrity that is trusted and admired is of paramount importance. Pivotal to the delivery of our vision are our digital platforms & technology infrastructure. In order to provide clarity & certainty, make it easy for taxpayers & traders to comply with their obligations and building public trust and confidence, our technology assets have to demonstrate the highest levels of availability, robustness and security.
Pursuant to our Vision and Strategic Objectives, which include modernising our systems to provide Digital and Streamlined online services, we are hard at work ensuring that our digital platforms & technology infrastructure are available, robust & secure, by performing regular upgrades, enhancements, and maintenance.
In light of the above, SARS Digital platform upgrades are scheduled for Saturday 02 September 2023 from 22h00 to Sunday 03 September 2023at 04h00.
During this time, you may experience intermittent service interruption on our eFiling Platform.
Customs Digital Platform will not be available during this time.
Responses (CUSRES messages) to transactions submitted during this time will be delayed, however arrival and exit management functions are available at land border posts for all released declarations and manifests.
Stakeholders are therefore urged to submit priority Goods Declarations (bills of entry) and Road Manifest by Saturday,02 September2023 @ 21h00.
| 2023-08-31 | 20:00 | 2023-09-02 | 23:45 | Maintenance | Resolved |
We are currently experiencing issues on our Customs Processing Platform in which responses (CUSRES Messages) are delayed. Traders are requested not to resubmitted declaration which are awaiting responses.
Our teams are working around the clock to bring the Customs Processing Platform back to the robustness that renders responses within seconds.
| 2023-08-30 | 10:45 | 2023-08-30 | 12:00 | Issue | Resolved |
The NEW SARS EDI Bulletin Board is fully operational 
| 2016-07-08 | 17:30 | | | Information | Information |